Error sending email: Invalid addresses

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Article ID: 6008

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

When configuring participant resolver as Admin Role, members of the admin role do not receive email notification.

View Submitted Task shows the below error:

Error sending email 

;Invalid addresses; 550 5.7.1 Unable to relay 

Cause

Members of the admin role do not have email addresses configured in IM.

Environment

Identity Manager 14.0 (as part of Identity Suite)

Resolution

Ensure that all members of the admin role have a valid email address configured in %EMAIL% attribute.