The following error appears in jstd.log file when the PDM CATALOG SYNC DAEMON process tries to synchronize data from Service Desk Manager to Service Catalog:
ERROR CatalogServiceProcessor 119 Error synching status to Catalog. Authentication failed
The user set in the casc_user and/or casc_user_password option is in incorrect
1) Log into Service Desk Manager as Administrator user (ex: ServiceDesk)
2) Go to Administration > Options Manager > CA Service Catalog
3) Edit the casc_user and casc_user_password to right user and password. The default user set for casc_user is CASMAdmin
It's recommended to test the values set to casc_user and casc_user_password by logging to Catalog and EEM with this user.
CA Service Catalog Options in Service Desk Manager: