Export functionality doesn't work

book

Article ID: 6001

calendar_today

Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

The problem happened on:

SUSE Linux Enterprise Server 11 SP1 64-bit German, Oracle 12, SDM 14.1 CP2 German 

 

Export functionality didn't work and when clicking on Export button nothing happened.

The behaviour didn't depend on the type or on the quantity of data to be exported. 

Messages in jsrvr.log:

----- 
[TCP_port-Read:Slump_nxd] DEBUG SlumpLoop 114 SL0: Queuing message reportReply:1862468980 from 16609|pdm_export_mgr to pdmweb:servername#1a650ec4:1543cb192b8:-7fff.jvAAAAAB [PDMExport PDMExport] 
[TCP_port-Read:Slump_nxd] DEBUG Unbundler 129 Unbundled 1 embedded messages 
[Thread-10] DEBUG SlumpLoop 173 SL0: Delivering message reportReply:1862468980 from 16609|pdm_export_mgr to pdmweb:servername#1a650ec4:1543cb192b8:-7fff.jvAAAAAB [PDMExport PDMExport] 
[Thread-10] ERROR PDMExport 1533 Got Reply Error (3) AHD13104:Der Exportprozess ist beendet oder reagiert nicht 
----- 

In English:

 

“AHD13104: The export process is finished or not responding” 

 

Cause

The problem was due to LANG setting of the server where Service Desk is installed

 

Environment

CA Service Desk Manager 14.1

Resolution

The LANG setting was changed from "de_DE_iso" to "de_DE_UTF-8"