CA Service Catalog(SC) Login not possible/not working.

Article Id: 5979

Status: Published

Updated On: 14-02-2018 08:09

Legacy Id: TEC1608632

Products:

CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction:

CA Service Catalog(SC) Login not possible/not working.

After hitting the Login button, the login does not proceed/keeps spinning in the browser.

Cause:

First check whether all relevant services are up abd running:

1. SC Services

2. EEM Services

3. When EEM is configured for LDAP, EEm is connected to (all) LDAP server(s)

Then check the view.log for the following error:

ERROR [http-8080-33] [DomProcessor] Error Generating Document javax.xml.transform.TransformerException:

org.apache.xalan.xsltc.TransletException:

org.apache.xml.utils.WrappedRuntimeException:

D:\Program Files\CA\Service Catalog\view\webapps\usm\locale\icsesv\includes_shared.xml

(The system cannot find the file specified)

Environment:

Windows running SC R12.9 and/or SC R14.1

Resolution:

Resolution:

- Stop the SC service(s)

- Copy the complete 'language' (in this example icsesv) folder from another working server onto the server in error

- Start the SC service

- Check the SC-login is working

Additional Information:

The above shows for the Swedish language.

However, the same goes for any other language you are working with.