CA Service Catalog(SC) Login not possible/not working.
After hitting the Login button, the login does not proceed/keeps spinning in the browser.
First check whether all relevant services are up abd running:
1. SC Services
2. EEM Services
3. When EEM is configured for LDAP, EEm is connected to (all) LDAP server(s)
Then check the view.log for the following error:
ERROR [http-8080-33] [DomProcessor] Error Generating Document javax.xml.transform.TransformerException:
D:\Program Files\CA\Service Catalog\view\webapps\usm\locale\icsesv\includes_shared.xml
(The system cannot find the file specified)
Windows running SC R12.9 and/or SC R14.1
- Stop the SC service(s)
- Copy the complete 'language' (in this example icsesv) folder from another working server onto the server in error
- Start the SC service
- Check the SC-login is working
The above shows for the Swedish language.
However, the same goes for any other language you are working with.