Help does not display on Webview or Team Center.

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• INTROSCOPE

Issue/Introduction

   While in Team Center or WebView and needing help, you click on the Help Icon.  A blank screen appears.

Environment

APM 10.5.x

Cause

The links from Team Center and WebView to the APM DocOps site are incorrect. This is because they point to the workspace APMDEVOPS105 instead of APMDEVOPS104.

 

 

 

Resolution

 Here are the steps to resolve this issue.

 1. To modify the main Help URL links, open IntroscopeEnterpriseManager.properties in the <EM_Home>\config directory.

 2. Modify the value of the space parameter from “APMDEVOPS{SPACE}” to “APMDEVOPS104” in the following properties: com.wily.introscope.help.url, introscope.apmserver.ui.welcome.url and introscope.public.restapi.help.url.

 3. To modify Help links in the ‘Welcome to APM Dashboards’ dashboard, you have two options (follow one option only):

a. Using CA Introscope Workstation, open the “Welcome to APM Dashboards” dashboard in the editor. On the bottom right, locate the links “Create and Use Management Modules” and “How to Create Dashboards”. Open the object links and modify the space parameter from “APMDEVOPS105” to “APMDEVOPS104”. Click on the “OK” button. Save the dashboard.

b. Or locate DefaultMM.jar in the <EM_Home>\config\modules directory. This management module contains the ManagementModule.xml file. Open this file and locate the WebURL tags for the links: “Create and Edit Dashboards” and “Create and Use Management Modules”:

<WebURL>

  <Name>Create and Edit Dashboards</Name>

  <URL>https://docops.ca.com/rest/ca/product/latest/topic?hid=HID_Create_and_edit_dashboards&space=APMDEVOPS{SPACE}&language={LANGUAGE}&format=rendered</URL>

</WebURL>

<WebURL>

  <Name>Create and Use Management Modules</Name>

  <URL>https://docops.ca.com/rest/ca/product/latest/topic?hid=HID_Create_and_Use_Management_Modules&space=APMDEVOPS{SPACE}&language={LANGUAGE}&format=rendered</URL>

</WebURL>

 4. Modify the space parameter from “APMDEVOPS{SPACE}” to “APMDEVOPS104” in the above links.

 5. Place the ManagementModule.xml file into DefaultMM.jar located in the <EM_Home>\config\modules directory.

 6. To modify the Help links in the Team Center, stop the Enterprise Manager and Webview, go to the < EM_Home>/product/enterprisemanager/plugins directory, backup the files that will be replaced with the contents of the patch, and copy the following files from the patch: com.wily.introscope.common_10.5.1.jar, com.wily.introscope.em_10.5.1.jar,

7. Next, go to the < EM_Home>/product/webview/plugins directory, backup the files that will be replaced with the contents of the patch, and copy the following files from the patch: com.ca.apm.introscope.workstation_10.5.1.jar,  com.ca.apm.introscope.workstation.webapp_10.5.1.jar and com.wily.introscope.common_10.5.1.jar

8. Then, go to the < EM_Home>/product/workstation/plugins directory, backup the files that will be replaced with the contents of the patch, and copy the following files from the patch: com.wily.introscope.workstation_10.5.1.jar and com.wily.introscope.common_10.5.1.jar

9. Finally, go to the < EM_Home>\lib directory, backup the files that will be replaced with the contents of the patch, and copy the following files from the patch: CLWorkstation.jar and IntroscopeJDBC.jar

10. Start Enterprise Manager and Webview.

To get the patch you will need to contact Support.ca.com to create a case and the patch is associated with DE273141.