After upgrading CA Symdump CICS from CICS 4.2 to 5.2 they receive error message CASD7418.

Products

• SymDump for CICS
• SymDump Batch

Issue/Introduction

After upgrading CA Symdump CICS r 9.1 from CTS 4.2 to CTS 5.2 the client receives the following error messages when some dumps are captured. 

CASD7418 Recursive XDUREQ and

CASD7436 IN69SYMZ unknown failure

Environment

Z/OSCTS 5.2

Cause

The client forgot to use the CA Symdump CICS 5.2 RDO entries as part of the upgrade. The client was using the CTS 4.2 RDO entries.

Resolution

The client migrated the CTS 5.2 table entries and removed the r 4.2 entries which resolved the problem. The table entries are located in PDS HLQ. CABAJCL(CSDSYM69).