TDoD error: The server is not operational

book

Article ID: 5956

calendar_today

Updated On:

Products

CA Test Data Manager (Data Finder / Grid Tools)

Issue/Introduction

My Test Data on Demand (TDoD) service is running, but when I validate my Active Directory credentials through the configuration editor, I get this error:

Service Layer: http://ca.org/GT_I/AuthenticateUser
Operation: AuthenticateUser: The server is not operational

I get the same error when I try connecting to the service layer from Datamaker, Remote Publish configuration editor, Agile Designer, and Javelin.

Environment

CA Test Data Manager (TDM)

Resolution

Follow these steps to resolve the issue:

1. Log in to the system using the same domain credentials as referred to in the AD configuration in Datamaker/TDoD configuration editor.

2. Look up the domain for the Active Directory controller using this command from the Windows command prompt: net user <username> /domain 

3. The value of this domain then needs to be inserted in the "Domain" field of the TDOD Configuration editor (Authentication tab, authentication mode "Active Directory"). 

Once the right domain is put in, the "Validate" operation should not give any errors. Subsequently, connection to the service layer from Datamaker, Javelin, and Agile Requirements Designer should work without issue.

Additional Information

If you experience any further issues, please open a support case by going to https://www.ca.com/us/services-support/ca-support/contact-support.html.