Upload replication is failing and Engine log shows: A database constraint violation error occurred for table: ca_discovered_software

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

Upload replication is failing and Engine log shows:

A database constraint violation error occurred for table: ca_discovered_software 

Environment

CA Client Automation - All supported versions. 

Cause

Check Engine Logs: 

131016-14:45:04.8626566L|004788|00000f84|Domain_tas|amLog | |000000|ERROR | SetIntermediateStatus2: Upload: A database constraint violation error occurred for table: ca_discovered_software 
131016-14:45:04.9051620L|004788|00000f84|Domain_tas|amLog | |000000|ERROR | DoTableUpdate - DB Constraint violated, record marked for later replication rc=[0] sql=[insert into ca_discovered_software (sw_def_uuid,dis_sw_uuid,label,serial_number,creation_user,creation_date,last_update_user,product_guid,last_update_date,install_path,last_accessed,asset_source_uuid,license_uuid,exclude_registration,delete_time,is_managed_by_service,is_ignored_by_vuln_impact,trustlevel,origin,def_source_type_id,dis_source_type_id,license_id,license_instance,license_block_id,covered_by_nf,detection_ref,test,custom) values (?,?,?,?,?,1455410084,?,?,1455410084,?,NULL,?,?,NULL,NULL,NULL,NULL,5,?,1,1,0,NULL,NULL,NULL,?,NULL,?)] 

Resolution

Check the Engine logs for above errors. 

Please execute below SQL queries on domain manager:

Unlink the upload Replication task from Engine Before executing below queries. 

1. UPDATE disc SET asset_source_uuid = NULL FROM ca_discovered_software disc LEFT JOIN ca_agent agent on disc.asset_source_uuid = agent.object_uuid WHERE disc.asset_source_uuid IS NOT NULL AND agent.object_uuid IS NULL 

Add the Upload Replication task to Engine and try running it again. If error persists even after executing the above query then execute the below query by unlink the Upload Replication task.  

2. Update ca_replication_status set modified_status =0x0 where replication_conf_uuid in 

(select replication_conf_uuid from ca_replication_conf where table_name ='ca_discovered_hardware' and direction>-1) 

Now Add the upload replication task and run again. Open a case with Broadcom support if the error persists.