Error: Please check the configuration for ServiceNow (ServiceNow)

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Article ID: 5935

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Updated On:

Products

CA Spectrum

Issue/Introduction

When integrating ServiceNow with Spectrum, we get an error : Please check the configuration for ServiceNow (ServiceNow), while providing the service desk server name.

 

 

 

 

Cause

Providing the host name of the ServiceNow server name is not a valid option. That is the reason why we get the above error.

Environment

Release:
Component:

Resolution

You will need to provide the complete Servicenow server name's URL as shown in the below Screenshot.


 

Attachments

1558691676966000005935_sktwi1f5rjvs16goz.jpeg get_app
1558691674235000005935_sktwi1f5rjvs16goy.jpeg get_app