A reply email sent out from a Mailbox Rule does not work with the following error message in a stdlog.
pdm_maileater_nxd 5612 ERROR mail_common.c 570 CreateProcess 2 failed. Unable issue command ( -s "Service Desk Incident Response" -e "[email protected]")
Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component:
The response email will be sent out if you set an email header charset of a Notification Method to UTF-8 as shown below.
1. Log into Service Desk and open 'Administration' tab.
2. Go to 'Notifications' > 'Notification Methods' and open "Email".
<Please see attached file for image>
src="/servlet/servlet.FileDownload?file=0150c000004AKQ4AAO" alt="Method01.jpg" width="933" height="631">3. Click on <Edit> and change Notification Method as shown below.
<Before>
pdm_mail
<After>
pdm_mail -H UTF-8
<Please see attached file for image>
src="/servlet/servlet.FileDownload?file=0150c000004AKQ5AAO" alt="Method02.jpg" width="698" height="470">4. Click on <Save> button to save the change.
You can create a new Notification Method on the above step 2 instead of changing an out-of-the-box method, and specify it to in the 'Reply' drop down list.
<Please see attached file for image>
src="/servlet/servlet.FileDownload?file=0150c000004AKQ3AAO" alt="mailbox_rule.jpg" width="780" height="563">