A reply email sent out from a Mailbox Rule does not work with the following error message in the STDLOG
pdm_maileater_nxd 5612 ERROR mail_common.c 570 CreateProcess 2 failed. Unable issue command ( -s "Service Desk Incident Response" -e "[email protected]")
Service Desk Manager 14.1
All Supported Operating Systems
The response email will be sent out if you set an email header charset of a Notification Method to UTF-8 as shown below:
1. Log into Service Desk and navigate to the ADMINISTRATION tab.
2. Navigate to NOTIFICATIONS -> NOTIFICATION METHODS -> EMAIL
3. Click on EDIT and change Notification Method as shown below
4. Click SAVE to save the changes.
NOTE: You can create a new Notification Method in above Step #2 instead of changing the out-of-the-box method and specify it to in the 'Reply' drop-down list.