Slowness when accessing IM using CA Access Gateway

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• CA Single Sign-On

Issue/Introduction

CA Access Gateway 12.6.01 installation with 12.6.01 as Policy Server

Configured proxy rules to access Identity Manager via proxy but it takes over a minute when the request is going from CA Access Gateway to Identity Manager, which is very slow.

Environment

CA Access Gateway 12.6.01 on Redhat 7 (64 bit)

Cause

1) Below resources were going into a loop as they are not correctly configured to be forwarded to the backed server:

 

/castylesr5.1.1/css/castyles.css

/castylesr5.1.1/javascript/all.js  

 

2) Incorrectly configured proxyrules.xml to forward default to CA Access gateway instead of  backend server ((Identity Manager)

 

Resolution

1) Configured proxy rules to forward /castylesr5.1.1/ to backend server (Identity Manager)

 

2) Configured proxy rules to forward default to backend server (Identity Manager)

  

3) Enabled the compatibility view of IE