Cannot check out privileged account with break glass

Article Id: 5917
Status: Published
Updated On: 14-02-2018 08:09
Legacy Id: TEC1126862
Products:
CA Virtual Privilege Manager CA Privileged Identity Management Endpoint (PIM) CA Privileged Access Manager (PAM)
Issue/Introduction:

Cannot check out privileged account with break glass and the following error is received in the ENTM:

Error: [Break Glass Privileged Account Check out] Cannot check out privileged account: <account> since its password was never initialized.

 

Environment:

Release: ACP1M005900-12.9-Privileged Identity Manager
Component:

Resolution:

Checked out and checked in the account normally and then it should work fine with break glass.