Cannot check out privileged account with break glass

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Article ID: 5917

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Updated On:

Products

CA Virtual Privilege Manager CA Privileged Identity Management Endpoint (PIM) CA Privileged Access Manager (PAM)

Issue/Introduction

Cannot check out privileged account with break glass and the following error is received in the ENTM:

Error: [Break Glass Privileged Account Check out] Cannot check out privileged account: <account> since its password was never initialized.

 

Environment

Release: ACP1M005900-12.9-Privileged Identity Manager
Component:

Resolution

Checked out and checked in the account normally and then it should work fine with break glass.