Cannot check out privileged account with break glass

Article Id: 5917

Status: Published

Updated On: 14-02-2018 08:09

Legacy Id: TEC1126862

Products:

CA Virtual Privilege Manager , CA Privileged Identity Management Endpoint (PIM) , CA Privileged Access Manager (PAM)

Issue/Introduction:

Cannot check out privileged account with break glass and the following error is received in the ENTM:

Error: [Break Glass Privileged Account Check out] Cannot check out privileged account: <account> since its password was never initialized.

Environment:

Release: ACP1M005900-12.9-Privileged Identity Manager
Component:

Resolution:

Checked out and checked in the account normally and then it should work fine with break glass.