[MTP] NqMetricD process failing after ADA configuration and synchronization

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Article ID: 5916

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Updated On:

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APPLICATION DELIVERY ANALYSIS SUPERAGENT

Issue/Introduction

After committing monitoring configurations on the ADA and syncing with the Multi-Port Monitor we are seeing the following:

  • The NqMetricD process on the Multi-Port Monitor is stopping and starting
  • Data is no longer being processed by the Multi-Port Monitor
  • ADA is no longer receiving data in the GUI
  • The following error is occurring in the nqMetricReader_XXXXXXXX.log

<Please see attached file for image>

SplinterIssue.PNG

Cause

A duplicate entry for a server/subnet/network has been configured in ADA and is being synced down to the Multi-Port Monitor. The nqMetricD process is unable to handle this duplicate entry, ceases processing data, and crashes.

Environment

CentOS

Resolution

To remedy the issue:

  • Log into the ADA console via RDP
  • Open a command prompt
  • 'myqsql'
  • 'use super'
  • Run through the attached .txt file

Attachments

1558707891553000005916_sktwi1f5rjvs16qv3.png get_app
1558533948013TEC1658106.zip get_app