[MTP] NqMetricD process failing after ADA configuration and synchronization

Article Id: 5916
Status: Published
Updated On: 14-02-2018 07:09
Legacy Id: TEC1658106
Products:
APPLICATION DELIVERY ANALYSIS , SUPERAGENT
Issue/Introduction:

After committing monitoring configurations on the ADA and syncing with the Multi-Port Monitor we are seeing the following:

  • The NqMetricD process on the Multi-Port Monitor is stopping and starting
  • Data is no longer being processed by the Multi-Port Monitor
  • ADA is no longer receiving data in the GUI
  • The following error is occurring in the nqMetricReader_XXXXXXXX.log

<Please see attached file for image>

SplinterIssue.PNG

Cause:

A duplicate entry for a server/subnet/network has been configured in ADA and is being synced down to the Multi-Port Monitor. The nqMetricD process is unable to handle this duplicate entry, ceases processing data, and crashes.

Environment:

CentOS

Resolution:

To remedy the issue:

  • Log into the ADA console via RDP
  • Open a command prompt
  • 'myqsql'
  • 'use super'
  • Run through the attached .txt file

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