Application error on amobjectmanager.exe during upgrade of ITCM Domain

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

During upgrade of ITCM DOMAIN, an application error on amobjectmanager.exe occurs.

 

<Please see attached file for image>

 

In Windows Event Viewer following event appears :

Faulting application name: amObjectManager.exe, version: 14.0.0.199, time stamp: 0x56f568cd

Faulting module name: amObjectManager.exe, version: 14.0.0.199, time stamp: 0x56f568cd

Exception code: 0xc0000005

Fault offset: 0x000d89b3

Faulting process id: 0x760

Faulting application start time: 0x01d2984276464d2b

Faulting application path: C:\Program Files (x86)\CA\DSM\bin\amObjectManager.exe

Faulting module path: C:\Program Files (x86)\CA\DSM\bin\amObjectManager.exe

 

 

<Please see attached file for image>

 

Environment

Release: UASIT.99000-12.8-Asset Intelligence
Component:

Cause

The crash occurs when a command like this one is executed during upgrade : 

amObjectManager -IMPORTCONTENTS:".\data_install\am_contents\detection modules" -IMPORTRESOURCE:".\data_install\am_contents\strings.de 

 

This command is used to import some data in database. 

In this example the importation is made for German language.

But if initial installation has been made in English, a crash occurs.

 

 

 

Resolution

 

Generally this crash could be ignored as data are already present in database and there is no new data to import. 

But if you would like to avoid the crash you could do this : 

 

1- Execute this command before ITCM DOMAIN upgrade : 

 

ccnfcmda -cmd SetParameterValue -ps itrm/common/localization -pn language -v enu 

 

 

2- Do the upgrade. Normally the crash should not occur 

 

3- You could set the desired language again after upgrade.

Example for German : 

 

ccnfcmda -cmd SetParameterValue -ps itrm/common/localization -pn language -v deu