Cannot synchronize device life cycle state from Spectrum

Article Id: 5899

Status: Published

Updated On: 14-02-2018 08:10

Legacy Id: TEC1522033

Products:

CA Infrastructure Management CA Infrastructure Management CA Performance Management - Usage and Administration CA Performance Management - Data Polling

Issue/Introduction:

When a device is deleted in CA Spectrum, the device is not receiving the Retired state in CA Performance Management. It remains in an active state.

Cause:

Spectrum patch requirement

Environment:

CAPM 3.0Spectrum 10.1.1

Resolution:

Please refer to the CAPM compatibility matrix here: Compatibility Matrix. Depending on the version of CAPM and Spectrum you will need to apply a ptf patch in your Spectrum environment for the life cycle state updates to work

Additional Information:

To get a ptf patch for Spectrum you will need to open a case with the Spectrum team

Note: Spectrum 10.2 should support the life cycle state change feature out of the box