Unable to create tasks in PPM: "Action Not Allowed"
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Unable to create tasks in PPM: "Action Not Allowed"

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Article ID: 5891

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Unable to create new tasks in PPM. When clicking the New button, it returns you to an existing task. If trying to create a task from the  PPM Gantt, you may instead receive error "Action Not Allowed"

Steps to Reproduce:

1. Log in to PPM 

2. Navigate to a project in the classic UI (Home->Projects->Click on a project)

3. Make sure at least one resource is added to the team tab 

4. Create a new task and assign the resource to the task 

5. Scroll down to the Assignments section, and click the '<' or '>' buttons in the ETC BY Period section (Time Scaled Value section)

6. Click 'Return' to leave the current task 

7. Click 'New' to create a new task 
 
Expected Results: Create task view is shown to create a new task 

Actual Results: An existing task’s details are displayed. If trying to create a task from the  PPM Gantt, you may instead receive error "Action Not Allowed".
 

Environment

This applies to CA Project & Portfolio Management (PPM) 14.4, 15.1 and 15.2

Cause

This is caused by DE32167

Resolution

This issue DE32167 is fixed as of CA PPM 14.4 patch 7, 15.1 patch 5, and 15.2 patch 1 and 15.3. (Note: Patches are cumulative, so the latest patch for each release will also contain the fix)



Workaround:



1. To prevent the issue from occurring: Don't click on the '<' or '>' buttons in the ETC BY Period section (Time Scaled Value section) in the Task Assignments instead you can use the below steps to see data in different TSV periods:



  •  Click on a task
  • Click on Options->Time-Scaled Value in the right hand corner of the Assignments section
  •  Update the Start Date section to move the periods that want to be viewed forward or backward


2. If the issue does occur, to remove the symptoms:



  • Restart the app services which will remove the symptoms.
  • Flush the PPM cache using the steps found at: KB000098199 (Flushing the Groups Cache is not needed for this issue)

Additional Information

Please also see:

Unable to Create Tasks when a Gantt lock exists