Unable to discover devices

Products

• CA eHealth

Issue/Introduction

Whenever performing discovery or rediscovery of devices, it is always showing 0 results

Environment

eHealth 6.3.2.12 on windows 2008

Cause

The real cause of the issue is that ehealth server might be having outdated or corrupted globals.tcl file in NH_HOME/extensions/finder/sys directory. Finder code will be using during discovery.

Resolution

Replace the globals.tcl file from working server to problematic server.

File Location:NH_HOME\extensions\finder\sys directory