Unable to discover devices

Article Id: 5878

Status: Published

Updated On: 14-02-2018 08:10

Legacy Id: TEC1828524

Products:

EHEALTH - MISC CA eHealth Performance Management - Data Polling CA eHealth Performance Management - Usage and Administration DEVELOPER PROG REMOTE POLLER

Issue/Introduction:

Whenever performing discovery or rediscovery of devices, it is always showing 0 results

Cause:

The real cause of the issue is that ehealth server might be having outdated or corrupted globals.tcl file in NH_HOME/extensions/finder/sys directory. Finder code will be using during discovery.

Environment:

eHealth 6.3.2.12 on windows 2008

Resolution:

Replace the globals.tcl file from working server to problematic server.

File Location:NH_HOME\extensions\finder\sys directory