Unable to discover devices

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Article ID: 5878

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Updated On:

Products

EHEALTH CA eHealth

Issue/Introduction

Whenever performing discovery or rediscovery of devices, it is always showing 0 results

Cause

The real cause of the issue is that ehealth server might be having outdated or corrupted globals.tcl file in NH_HOME/extensions/finder/sys directory. Finder code will be using during discovery.

Environment

eHealth 6.3.2.12 on windows 2008

Resolution

Replace the globals.tcl file from working server to problematic server.

File Location:NH_HOME\extensions\finder\sys directory