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Article ID: 5860

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

When creating a New Export on a search I am not finding the Folder in which I defined for : Folder Name when defining the export.

Environment

All-

Cause

Folder not being seen where you would expect.

Resolution

Once the Export Basic Information is defined and the schedule complete with the Complete details this export will run and create the folder in the following location:

:\Program Files (x86)\CA\ITAM\Storage\Common Store,  and the export file should be placed inside this folder.