In CA Asset Portfolio Management, we are unable to use map fields in an event definition.

Article Id: 5856

Status: Published

Updated On: 14-02-2018 08:10

Legacy Id: TEC1985365

Products:

CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

In CA Asset Portfolio Management, we are unable to use map fields in an event definition. On an event, when we click map fields and choose a field, it is not returning to the edit box with the selected field.

Cause:

Known issue in APM 14.1, C3

Environment:

CA Asset Portfolio Management 14.1

Resolution:

Resolution: This behavior has been fixed in CA Asset Portfolio Management 14.1, C3 + T6EE132 or the latest test fix.

Workaround: A temporary workaround is to clear the edit box of any text data prior to clicking the map fields button. Then after the data from the map fields is present in the edit box, type in any additional text.