In CA Asset Portfolio Management, we are unable to use map fields in an event definition.

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Article ID: 5856

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

In CA Asset Portfolio Management, we are unable to use map fields in an event definition.  On an event, when we click map fields and choose a field, it is not returning to the edit box with the selected field. 

Cause

Known issue in APM 14.1, C3

Environment

CA Asset Portfolio Management 14.1

Resolution

Resolution:  This behavior has been fixed in CA Asset Portfolio Management 14.1, C3 + T6EE132 or the latest test fix. 

Workaround: A temporary workaround is to clear the edit box of any text data prior to clicking the map fields button.  Then after the data from the map fields is present in the edit box, type in any additional text.