CA Data Protection 15.2 - Bloomberg IM (.eml converted) message does not get imported

Article Id: 5841

Status: Published

Updated On: 21-03-2018 00:50

Legacy Id: TEC1496957

Products:

SINGLE SIGN ON - LEGACY , CA Data Protection (DataMinder) , CA User Activity Reporting

Issue/Introduction:

Importer crashes while processing .EML files due to insufficient memory allocation.

Environment:

Release: ODLPSD05900-15.2-Data Protection-for Stored Data
Component:

Resolution:

Hotfix RO94317 allocates sufficient memory to avoid crash.

 
 Instructions to Deploy the Hotfix:
 
 1. Download and extract the required .zip files.
 2. Apply the hotfix.
  2.1. Apply Server_15.20_HF020.msp to all 32-bit machines where the CA Data
       Protection Server is deployed.
  2.2. Apply Server_x64_15.20_HF021.msp to all 64-bit machines where the CA
       Data Protection Server is deployed.
 
 Notes:
 
 a. Further installation details can be found in the "Applying Hotfixes"
    section in the CA Data Protection 15.2 DocOps space.
 
 b. The following files is updated when applying hotfixes:
        import\ImpEML.dll - 15.20.4606.0 - 31-Jan-2017

Additional Information:

FIX:RO94317: is available to download from the CA Support Online (support.ca.com).