Policy Server installation has been failed.

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Article ID: 5840

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) AXIOMATICS POLICY SERVER CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

When I have tried to install Policy Server, below error is output.

HostInfo Error:
                          Status: ERROR
                          Additional Notes: ERROR - java.net.UnknownHostException: ps1.intra.nitto.co.jp: ps1.intra.nitto.co.jp: unknown error

 

Custom Action:            com.netegrity.brlib.systeminfo.HostInfo
                          Status: ERROR
                          Additional Notes: ERROR -     class com.netegrity.brlib.systeminfo.HostInfo.install() runtime exception:

Cause

This issue is related to not being resolve hostname and IP Address.

 

Environment

Release: ETRSBB99000-12.6-SiteMinder-B to B
Component:

Resolution

Please correct /etc/hosts file before executing installer.