Copy not started. Not enough disk space or access denied. [SDM000910]

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

On a Remote ITCM Console, the copy of a file in the source of a SD Package is failing with error :

"Copy not started. Not enough disk space or access denied. [SDM000910]"

 

<Please see attached file for image>

 

 

 

 

 

 

 

 

Environment

Release: UASIT.99000-12.8-Asset Intelligence
Component:

Cause

This error could occur if the logged user on the Windows Machine with Remote Console has no Write access on share SDLIBRARY$ of ITCM DOMAIN.

With Process Monitor tool we could see an ACCESS DENIED on remote machine when accessing the share :

 

<Please see attached file for image>

 

egc30n.exe on remote machine has an ACCESS DENIED when accessing the SDLIBRARY$ of ITCM DOMAIN with user ITCMtest

 

Resolution

On ITCM Domain, Give FULL CONTROL rights on share SDLIBRARY$ for user used in the Remote Console.

- Right click on folder <DSM Path>\SD\ASM\LIBRARY and select properties in popup menu.

- Click on sharing Tab. Then click on Advanced Sharing and Permission buttons.

- Add the user and give it FULL CONTROL

<Please see attached file for image>

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After this modification this new error may appear when trying to copy the file in the SD Package :

Copy Error: Access violation [SDM080003]

<Please see attached file for image>

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And in Process Monitor log following ACCESS DENIED appears :

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKEmAAO" alt="Untitled5.jpg" width="1159" height="40">

ITCMtest user could access the share in WRITE mode but it has no rights to create the file in 1.vol directory of the package.

 

Write NTFS rights should be added to user ITCMtest :

 

    On directory <DSM_DIR>\SD\ASM\LIBRARY give NTFS FULL CONTROL rights for user ITCMtest with option “replace all existing inheritable permissions on all descendants with inheritable permissions from this object” in order to propagate the permissions on all files and folders :

- Right click on directory <DSM_DIR>\SD\ASM\LIBRARY and select properties in popup menu.

- Click on Security tab.

- Click on Advanced Button and Edit Button

- Click Add button and add the user or group on which user belongs to

- Give it FULL CONTROL and check the option “replace all existing inheritable permissions on all descendants with inheritable permissions from this object”

 

<Please see attached file for image>

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