In CA Software Asset Manager, the master cron job is not kicking off scheduled jobs

Article Id: 5825
Status: Published
Updated On: 14-02-2018 08:10
Legacy Id: TEC1025542
Products:
CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager
Issue/Introduction:

After one of the cron jobs experienced an error, the other scheduled cron jobs are not starting on their own when their scheduled time occurs. 

An example is the mail_queue cron. It is supposed to run every minute. I can run it manually and it will send mail, but the master cron job isn't picking it up after for the recurring execution times. 

Cause:

The master cron job in the windows task scheduler was running with the IIS_IUSR account. 

Environment:

CA Software Asset Manager 4.x

Resolution:

Changed the master cron job in the Windows Task scheduler to run with a service account.  

The user that runs the master cron job should have permission to the SAM database.