Error during the installation: Configuration task is failed in step 12 (sometimes 13)
Article ID: 5805
Updated On:
Products
Issue/Introduction
During the installation, a problem in Configuration Task phase, with error message related to extension table validating, could happen.
Configuration task is failed in step 12
Sometimes the failure could be in step 13.
Messages in configure.log:
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INFO ConfigThread.java 549 Executing task# 12, task name : Validate Extension Tables
INFO Task.java 214 Running: Validate Extension Tables
INFO CheckExtensionTables.java 184 Starting CheckExtensionTables
ERROR CheckExtensionTables.java 278 '1234' is not recognized as an internal or external command,
ERROR CheckExtensionTables.java 278 operable program or batch file.
ERROR CheckExtensionTables.java 220 An unexpected error occurred check state of Extension Tables.
See configure.log for additional details.
INFO CheckExtensionTables.java 230 CheckExtensionTables complete
INFO Task.java 276 retCode 99999: An unexpected error occurred check state of Extension Tables.
See configure.log for additional details.
WARN ConfigThread.java 582 Configuration task (Validate Extension Tables) is failed in step : 12
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In a German localized release the message is:
Configuration task (Erweiterungstabellen validieren) is failed in step 12
Sometimes the failure could be in step 13.
Other messages in configure.log:
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ERROR CheckExtensionTables.java 278 Der Befehl "1234" ist entweder falsch geschrieben oder
ERROR CheckExtensionTables.java 278 konnte nicht gefunden werden.
..
ERROR CheckExtensionTables.java 220 Beim Überprüfen des Status der Erweiterungstabellen ist ein unerwarteter Fehler aufgetreten.
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Environment
CA Service Desk Manager 17.x
Cause
The problem could be due to a pipe symbol "|" in the mdbadmin password.
The pipe causes a command separation and the part after the pipe symbol is wrongly interpreted as a command.
Resolution
Remove the pipe symbol "|" from the mdbadmin password.
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