When upgrading to Xtraction 2016.2, running the UpgradeToV2016.2.exe program results in an error: An error occurred: There is no row at position 0.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When upgrading to Xtraction 2016.2, running the UpgradeToV2016.2.exe program results in an error:

 An error occurred: There is no row at position 0.

<Please see attached file for image>

Cause

This error means that Xtraction is not able to locate a matching Administrator user for what was provided.

Environment

Upgrading to Xtraction 2016.2 from Xtraction v14, v15 or v2016.1Windows 2008 or Windows 2012

Resolution

Try using the Xtraction administrator account's full name.

For example, if your Xtraction administrator user full name is "John Doe", try using the full name instead of a typical username like "jdoe".

This should allow the Xtraction upgrade to proceed successfully.