When upgrading to Xtraction 2016.2, running the UpgradeToV2016.2.exe program results in an error: An error occurred: There is no row at position 0.

Article Id: 5804
Status: Published
Updated On: 14-02-2018 07:10
Legacy Id: TEC1674805
Products:
SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

When upgrading to Xtraction 2016.2, running the UpgradeToV2016.2.exe program results in an error:

 An error occurred: There is no row at position 0.

<Please see attached file for image>

pastedImage_1.png

Cause:

This error means that Xtraction is not able to locate a matching Administrator user for what was provided.

Environment:

Upgrading to Xtraction 2016.2 from Xtraction v14, v15 or v2016.1Windows 2008 or Windows 2012

Resolution:

Try using the Xtraction administrator account's full name.

For example, if your Xtraction administrator user full name is "John Doe", try using the full name instead of a typical username like "jdoe".

This should allow the Xtraction upgrade to proceed successfully.

insert_drive_file 1558707768103000005804_sktwi1f5rjvs16qtv.png
arrow_downward Download