After a new USS installation using an existing database, integration with Service Desk does not work and the Liferay log is not created

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Article ID: 5802

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Updated On:

Products

CA Service Desk Manager - Unified Self Service CA Service Management - Service Desk Manager

Issue/Introduction

After a new installation of Unified Self Service using an existing database, the integration with Service Desk does not work and the Liferay log is not created.

The following error is prompted if the connection is tested

If a new certificate is added, it fails with an error:

Error java.lang.Exception: E:\Program Files\CA\Self Service\OSOP\shared\aquila_temp\CASM_POLICY.p12 (The system cannot find the path specified)

Environment

Unified Self Service (USS)
Service Desk 14.1, 17.1 or 17.2
All Supported Windows Operating Systems

Resolution

If the drive or path is different from the original location, it is necessary to modify the file portal-setup-wizard.properties located at "..\CA\Self Service\OSOP".

Look for the line with the variable 'liferay.home' and edit the path so it matches the new installation folder of USS.

Once the file is edited, recycle USS services and test the Service Desk integration.

Additional Information

How to move Unified Self Service (USS) to a new server

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