Enterprise Dashboard is not starting and getting an error as "Invalid License" and service is not started

Article Id: 5801

Status: Published

Updated On: 14-02-2018 08:10

Legacy Id: TEC1527064

Products:

CA Application Test Service Virtualization CA Continuous Application Insight (PathFinder)

Issue/Introduction:

While starting devtest components (Enterprise Dashboard) we are getting an error as "Invalid license" and service is not started.

Cause:

Looks like the License has expired or not a valid license.

Environment:

Release: LSASVR99000-9.5-LISA-Server
Component:

Resolution:

Please verify the license validity details in <Devtest_home>/devtestlic.xml file. If license has expired, please raise a license request through support.ca.com and get the valid license from CA license team.

Once you get license file, replace the license file (devtestlic.xml) in Devtest_home and restart the components.