Error: SPECTRUM does not support this version of Redhat Enterprise Linux. Please see the SPECTRUM Installation Guide for supported versions.

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Article ID: 5795

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Updated On:

Products

CA Spectrum

Issue/Introduction

Error: SPECTRUM does not support this version of RedHat Enterprise Linux. Please see the SPECTRUM Installation Guide for supported versions.

Cause

The installation process runs the hosteval program and checks the results to verify if the OS is supported or not. 

To verify the version of the kernel run the command "uname -a". Below is the kernel which has this issue. 

"Linux hostname 4.1.12-61.1.25.el7uek.x86_64 #1 SMP Wed Oct 19 11:24:13 EDT 2016 x86_64 x86_64 x86_64 GNU/Linux "

 

Also verify the RedHat release by "cat /etc/redhat-release" output looks like below:

 "Red Hat Enterprise Linux Server release 7.3 (Maipo) "


If the kernel is not supported see above example you will get this error message : 

"Error: SPECTRUM does not support this version of Redhat Enterprise Linux. Please see the SPECTRUM Installation Guide for supported versions."

Environment

Spectrum 10.2 OS : Linux

Resolution

This workaround is to edit the host_eval.bat file and change the kernel version using the following steps:

1.Run the install as normal

2.When you see the error message, DO NOT CANCEL THE INSTALL. Click on the Previous button

3.Edit the $SPECROOT/Install-Tools/host_eval.dat file

4.Look for the line that reads as follows:

host Linux 3.1

5.Change the above line to read as follows:

host Linux 4.1

6.Save the change

7.Continue with the install

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