Identity Manager Provisioning server installation issue

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Article ID: 5782

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

After trying to install the provisioning server we are running into the error code below 

(Jan 23, 2017 6:36:41 PM), Install, com.ca.etrust.install.admin.ConfigureAdminOptions, err, ProductException: (error code = 200; message="Java error"; exception = [ServiceException: (error code = -30020; message = "The directory is not empty.
(145)"; severity = 0)])
STACK_TRACE: 13
ProductException: (error code = 200; message="Java error"; exception = [ServiceException: (error code = -30020; message = "The directory is not empty.
(145)"; severity = 0)])
at com.ca.etrust.install.admin.ConfigureAdminOptions.install(ConfigureAdminOptions.java:718)
at com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(PureJavaProductServiceImpl.java:1916)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(PureJavaProductServiceImpl.java:5195)
at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(InstallableObjectVisitor.java:369)
at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(InstallableObjectVisitor.java:333)
at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:133)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4563)
at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3758)
at com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)

Environment

Any Identity Manager with Provisioning server install

Resolution

To resolve this issue check and see if there is an Anti-virus turned on. If this is the case temporarily disable or allow the installer access to run through. If it was disabled please remember to enable it again after the installation completed.