After launching an APM Agent install, seeing error: "LaunchAnywhere Error - windows error 2 occurred while loading Java VM."

Products

• APP PERF MANAGEMENT
• CA Application Performance Management Agent (APM / Wily / Introscope)
• CUSTOMER EXPERIENCE MANAGER
• INTROSCOPE

Issue/Introduction

 Getting an Windows Error message while launching the Agent installer.  The title of the dialog box is LaunchAnywhere Error and the message is "Windows Error 2 occured While loading the Java VM.

<Please see attached file for image>

 

Cause

The problem is the compatibility between the LaunchAnywhere installer application and finding the Java VM location.  Note that this happens even if the Java VM is configured correctly with its Environmental Variables.

Environment

This can happen with any version of the installer.

Resolution

When running the installer you need to add the parameter LAX_VM to this installation command.  From the command prompt.

IntroscopeAgent<version>windows.exe LAX_VM <path_to_JVM>

For example: InstallXYZ.exe LAX_VM C:\Program Files (x86)\Java\jre6\bin\java.exe