Rally Accounts Locked Until 3000-01-01 - User Profiles - Rally SaaS

Products

• Rally On-Premise
• Rally SaaS

Issue/Introduction

Rally implements automated security routines that may result in users receiving an email notification stating their account is "locked until 3000-01-01." This typically occurs during login attempts following a long period of inactivity.

Environment

Product : Rally SaaS

Cause

A nightly security task runs every day at midnight Mountain Time (MT). This process automatically locks any user profile that has not recorded login activity for 365 days or more.

This will occur even when SSO is being used as the primary authentication system since this is an internal routine that runs independently of the authentication system in use.

 

Resolution

To restore access and prevent immediate re-locking, follow these steps:

1. A Subscription Administrator must manually unlock the user account in the Rally Setup/Admin pages.
2. Once unlocked, the user has a 30-day grace period to complete their first login.
3. The user must log in within this 30-day window. If the user fails to log in before the grace period expires, the midnight MT security task will identify the account as inactive and re-lock it.
4. If using Rally Authentication (non-SSO), the user should use the "Forgot Your Password" link to trigger a reset immediately after the account is unlocked.