After logging onto CA Output Management Web Viewer 12.1 - the Tabs are Displayed but don't work

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Article ID: 5750

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Updated On:

Products

CA Output Management Document Viewer CA Output Management Web Viewer

Issue/Introduction

After a new install, and after logging onto CA Output Management Web Viewer 12.1 - the tabs are displayed but don't work.  I see the tabs but nothing happens when I click on them.  I have checked and no logs are being written to. 

Cause

Security lockdown

Environment

IE11 browser

Resolution

Because of security set up at the client's site, it was necessary to add the web viewer url as a trusted site and this corrected the problem.

From the IE Browser Window, select

  • Tools
  • Internet Options
  • Security
  • Click on Trusted Sites
  • Click on the Sites Button
  • Put the Web Viewer URL in the box labelled Add this website to the zone
  • Select Add
  • Select Close

If you are NOT using HTTPS, you may need to uncheck 'Enable Protected Mode' and restart the browser.