Agile Designer license error 262- license already activated

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Article ID: 5748

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Updated On:

Products

CA Agile Requirements Designer

Issue/Introduction

I have received a new license, but when I try to activate it, I am receiving the following error message: 
Importing CmActLicense failed: The CmActLicense was already activated on this computer. It can be activated only once, Error 262. 

I am using these instructions to activate license: https://knowledge.broadcom.com/external/article?articleId=10809 
After I import the new license file and click 'Commit', I receive the error message. 

Cause

This error message means that you already activated this license either on this computer or another. 

 

If you are trying to apply the same license key as a colleague, and the license is not a concurrent license type, then you may receive this error message.

 

You may receive this error if you saw a 'License almost expired' message when launching ARD, then tried to preventatively apply a new license. In that case, ARD is still reading your old license because it is not yet expired and thinks the new license you are trying to apply is a duplicate. 

Environment

 

Release : 2.10+

Component : CA Agile Requirements Designer

 

Resolution

To resolve this issue, you will need to first delete the old license, re-import your license container, and then apply the new license again. 

1. This document will explain how to delete existing licenses: 
https://knowledge.broadcom.com/external/article?articleId=9592

 

2. This document will explain how to import your license container again: 
https://knowledge.broadcom.com/external/article?articleId=9602

 

3. This document will explain how to apply an offline license:
(Scroll down to the 'Apply the offline license through CodeMeter' section)
https://knowledge.broadcom.com/external/article?articleId=10809 

Additional Information

If you experience any further licensing issues, please open a support case by going to https://casupport.broadcom.com/user/ or https://www.ca.com/us/services-support/ca-support/contact-support.html?intcmp=footernav