What is the difference between Lifecycle and Service Status

Article Id: 5745

Status: Published

Updated On: 14-02-2018 08:10

Legacy Id: TEC1866724

Products:

CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

What is the difference between Lifecycle Status and Service Status?

Cause:

Question concerning the usage of the Lifecycle Status and the Service Status fields within the application

Environment:

All-

Resolution:

They are similar, however 'Lifecycle Status' is controlled by ITAM application.

Service Status is controlled and used by ServiceDesk application, and is Read Only within the ITAM application.

An ITAM the user can make use of the 'Lifecycle Status' to define the asset and ignore 'Service Status'.