What is the difference between Lifecycle and Service Status

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Article ID: 5745

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

What is the difference between Lifecycle Status and Service Status?

Cause

Question concerning the usage of the Lifecycle Status and the Service Status fields within the application 

Environment

All-

Resolution

They are similar, however 'Lifecycle Status' is controlled by ITAM application.

 

Service Status is controlled and used by ServiceDesk application, and is Read Only within the ITAM application. 

An ITAM the user can make use of the 'Lifecycle Status' to define the asset and ignore 'Service Status'.