How can I tell CA Spectrum to hold an alarm for a period of time before sending out an e-mail notification for devices that go down and then come right back up?
Article ID: 57365
Updated On:
Products
Issue/Introduction
Sometimes Spectrum will lose contact with a device but it is only for a a couple minutes. When this occurs, an e-mail notification is sent out using AlarmNotifier stating Spectrum has lost contact with the device. When the technician checks the device, it is up and running.
How can I tell CA Spectrum to hold an alarm for a period of time before sending out an e-mail notification for devices that go down and then come right back up?
Environment
Component:
Resolution
This can be done by using the "Age Time" functionality in the Spectrum Alarm Notification Manager (SANM). When creating the Alarm Filter in SANM, enter the time you wish to age the alarm in the "Age Time" field.
Basically, when the alarm passes a filter, SANM will hold the alarm for the specified time. If the alarm still exists (has not been cleared automatically or by the user) after the time has expired, then SANM will forward the alarm to the AlarmNotifier application for further processing.
If the alarm has been cleared before the time has expired, SANM will not forward the alarm to the AlarmNotifier application.
Additional Information
Feedback
