HTTP Error 408 accessing admin console from UMP with IE v11

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

HTTP Error 408 accessing admin console from UMP 9.+ in IE 11.Works ok directly and other browsers.

Browser version is IE11 11.0.9600.17278 (update version 11.0.12 (KB2977629))

Environment

Release: 9.x or higher
Component: Admin Console

Cause

- browser cookie settings

Resolution

It is a requirement of the way Nimsoft user authentication integrates with Tomcat/Liferay that session cookies must be allowed.

Using Internet Explorer -> Click Tools -> Internet Options, then click on the Privacy tab, then the Advanced button.

Check 'Override automatic cookie handling', then make sure first party and third party cookies are set to Accept, and check 'Always allow session cookies'.