Message "SRM has not finished starting" seen in the Spectrum OneClick Report Manager configuration web page on Linux

Products

• Spectrum

Issue/Introduction

Message "SRM has not finished starting" seen in the Spectrum OneClick Report Manager configuration web page on Linux. Checking the $SPECROOT/tomcat/logs/catalina.out file, the following error is seen:

 

Jan 5, 2016 3:37:06 PM (BO_Initializer) (com.aprisma.spectrum.app.repmgr.re.bo.CrystalReportingInitializer) - (WARN) - Reporting Integration cannot be initialized - the Business Objects server cannot be contacted.  Please verify that the Business Objects servers are running.

Environment

Release: Spectrum 10.2.3 or older integrated with CABI BOXI
Component:

Cause

The CABI mysql or sql (depending on what was installed) and/or CABI processes are not running. 

Resolution

Manually start the CABI mysql or sql (depending on what was installed) and/or CABI processes are not running. If the CABI processes are not running, you will need to start CABI mysql or sql (depending on what was installed) first.

To manually start mysql:

1. Log into the SRM system as the user that owns the Spectrum installation

2. cd to the /opt/CA/SharedComponents/CommonReporting3/bobje directory (This is the default directory where CABI is installed.)

3. Run ./mysqlstartup.sh

 

To manually start sql:

1. Log into the SRM system as the user that owns the Spectrum installation

2. cd to the /opt/CA/SharedComponents/CommonReporting3/bobje directory (This is the default directory where CABI is installed.)

3. Run ./sawstartup.sh

To manually start the CABI processes:

1. Log into the SRM system as the user that owns the Spectrum installation

2. cd to the /opt/CA/SharedComponents/CommonReporting3/bobje directory (This is the default directory where CABI is installed.)

3. Run ./startservers

After manually starting the CABI processes, restart Spectrum tomcat on the SRM system by first running $SPECROOT/tomcat/bin/stopTomcat.sh and then running $SPECROOT/tomcat/bin/startTomcat.sh