Changes made in the Spectrum Event Configuration Editor are not taking effect on Linux

Products

• Spectrum
• Network Observability

Issue/Introduction

Changes made in the Spectrum Event Configuration Editor are not taking affect on Linux. A new event is configured or a change is made to an existing event and then saved. No errors are displayed. Shut down the Event Configuration Editor and then open it again and the changes are not there anymore.

Environment

Spectrum installed on Linux.

Cause

Possible issue with file permissions and/or ownership of the $SPECROOT/custom/Events directories and files. Check on ALL SpectroSERVER and OneClick machines.

Resolution

Out of the box, the $SPECROOT/custom/Events directories and files are owned by the user that owns the Spectrum installation configured at installation time. The following examples show out of the box permissions on the files and the installation owner.  In this instance is user spectrum:

File locations:

SpectroSERVER machine
<$SPECROOT>/custom/Events/AlertMap
<$SPECROOT>/custom/Events/EventDisp

OneClick web server machine
<$SPECROOT>/custom/Events/CsEvFormat/
<$SPECROOT>/custom/Events/CsPCause/

The $SPECROOT/custom directory:

drwxrwxrwx. 13 spectrum spectrum 4096 Jan 21 16:44 custom

The $SPECROOT/custom/Events directory:

drwxrwxrwx.  4 spectrum spectrum 4096 Feb  1 12:58 Events

The files and directories inside the $SPECROOT/custom/Events directory:

drwxrwxrwx.  3 spectrum spectrum 4096 Jan 21 16:44 CsEvFormat

drwxrwxrwx.  2 spectrum spectrum 4096 Jan 27 10:27 CsPCause

-rw-r--r--.  1 spectrum spectrum   31 Feb  1 12:22 EventDisp

Additional Information

If your event customization is still not saving, verify that you are using the File - Save All option.  In certain instances if you are using the disk save icon the change is not actually saved.  Using File - Save All ensures all changes are saved.