CA ITCM Upgrade Failing.

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

CA ITCM Upgrade failing with below error:

CA IT Client Manager Setup could not validate the given settings. 

Database 'mdb' was not found on server %ServerName% (instance %InstanceName%)

To achive this:

check your credentials.

For details see log file TRC_Inst2_ITRM.log

Please change your setting to install or cancel setup.

The MDB is remote and client is using named instance.

Cause

The upgrade of the mdb will fail if the logged in user does not have SA rights.

Environment

Applicable all CA ITCM Versions.

Resolution

Please log in as domain user that has SA rights on the remote SQL server and re-run the installation.