CA ITCM Upgrade Failing.

Article Id: 5717
Status: Published
Updated On: 14-02-2018 08:10
Legacy Id: TEC1442882
Products:
CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager
Issue/Introduction:

CA ITCM Upgrade failing with below error:

CA IT Client Manager Setup could not validate the given settings. 

Database 'mdb' was not found on server %ServerName% (instance %InstanceName%)

To achive this:

check your credentials.

For details see log file TRC_Inst2_ITRM.log

Please change your setting to install or cancel setup.

The MDB is remote and client is using named instance.

Cause:

The upgrade of the mdb will fail if the logged in user does not have SA rights.

Environment:

Applicable all CA ITCM Versions.

Resolution:

Please log in as domain user that has SA rights on the remote SQL server and re-run the installation.