CA ITCM Upgrade Failing.

Article Id: 5717

Status: Published

Updated On: 14-02-2018 08:10

Legacy Id: TEC1442882

Products:

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction:

CA ITCM Upgrade failing with below error:

CA IT Client Manager Setup could not validate the given settings.

Database 'mdb' was not found on server %ServerName% (instance %InstanceName%)

To achive this:

check your credentials.

For details see log file TRC_Inst2_ITRM.log

Please change your setting to install or cancel setup.

The MDB is remote and client is using named instance.

Cause:

The upgrade of the mdb will fail if the logged in user does not have SA rights.

Environment:

Applicable all CA ITCM Versions.

Resolution:

Please log in as domain user that has SA rights on the remote SQL server and re-run the installation.