In a Japanese or Chinese localized CA Service Desk Manager 14.1 environment, the '$' hot key is indicated within most of the menus in the menu bar.
In a Japanese or Chinese localized CA Service Desk Manager 14.1 environment, the '$' hot key is indicated within most of the menus in the menu bar. This behavior does NOT occur with CA SDM 14.1 English version.
On the scoreboard, the FILE, VIEW and WINDOW menus in the menu bar indicates "($)" as the hotkey.
Is there a way to map an appropriate hotkey for them?
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The behavior described is a known issue.
https://docops.ca.com/ca-service-management/14-1/en/release-information/known-issues/ca-service-desk-manager/ca-service-desk-manager-known-localization-issues/#CAServiceDeskManagerKnownLocalizationIssues-HotKeysNotWorkinginContextMenus
CA Service Desk Manager 14.1 Japanese and Chinese localized versionsAll Supported Operating Systems
It is necessary to use the Alt+$ key combination as the hotkey within CA SDM 14.1 Japanese and Chinese versions.
How to change the hot key for a button on a customized form from the fall-back hot key, "$", to an available hot key.