On CA Workload Automation ESP system Agent_monitor shows Inactive and then recover automatically

Products

• ESP Workload Automation

Issue/Introduction

On CA Workload Automation ESP system, Agent_monitor shows Inactive and then recover automatically

Environment

CA workload automation ESP edition 11.4 Z/OS

Cause

When ESP sends out the agent_monitor request, it hopes to get the response from agent within the number of minutes as specified on STATINTV (the interval to send out agent_monitor requests). If ESP can't get the response, then it will mark the agent_monitor as Inactive with "xxxx not responding". 

Resolution

Increase STATINV value on agent_monitor wob.