Identity Manager Jboss IO Error

Article Id: 5711
Status: Published
Updated On: 14-02-2018 08:10
Legacy Id: TEC1728301
Products:
CA Identity Manager , CA Identity Governance , CA Identity Portal , CA Risk Analytics , CA Secure Cloud SaaS - Arcot A-OK (WebFort) , CA Secure Cloud SaaS - Advanced Authentication , CA Secure Cloud SaaS - Identity Management , CA Secure Cloud SaaS - Single Sign On
Issue/Introduction:

We are seeing the error "java.io.EOFException" Inside the jboss application server logs. The entire error looks similar to this

ERROR [ims.tmt.persistence] (Thread-15 (HornetQ-client-global-threads-21606282)) PersistenceProvider: JMS:ID:7a915ca0-f81f-11e6-a761-1f9a5334a1de: fetchObjectById: tried '3' times, exception getting object by id: 4d5807d3-44270f0b-0ad44489-c523322: java.io.EOFException

        at java.io.DataInputStream.readInt(DataInputStream.java:392) [rt.jar:1.8.0_101]

        at java.io.ObjectInputStream$BlockDataInputStream.readInt(ObjectInputStream.java:2848) [rt.jar:1.8.0_101]

        at java.io.ObjectInputStream.readInt(ObjectInputStream.java:974) [rt.jar:1.8.0_101]

        at com.netegrity.llsdk6.imsimpl.managedobject.TaskImpl._readExtendedInfo(TaskImpl.java:1587) [imsapi6.jar:]

        at com.netegrity.llsdk6.imsimpl.BaseObject._deserialize(BaseObject.java:1754) [imsapi6.jar:]

        at com.netegrity.llsdk6.imsimpl.TunnelObject._deserialize(TunnelObject.java:928) [imsapi6.jar:]

        at com.netegrity.llsdk6.imsimpl.managedobject.AdminTaskImpl.readObject(AdminTaskImpl.java:85) [imsapi6.jar:]

        at sun.reflect.GeneratedMethodAccessor59.invoke(Unknown Source) [:1.8.0_101]

Cause:

There is corrupt data being stored in the following locations

<jboss home>\standalone\tmp directories on both the Jboss instances. 

<jboss home>\standalone\data directories on both the Jboss instances. 

<jboss home>\standalone\log directories on both the Jboss instances. 

Environment:

Jboss Application Server

Resolution:

To resolve this we must clear out the corrupt data in the Directories below.

Archive the <jboss home>\standalone\tmp directories on both the Jboss instances. 

Archive the <jboss home>\standalone\data directories on both the Jboss instances. 

Archive the <jboss home>\standalone\log directories on both the Jboss instances. 

*Please make sure to back the data up elsewhere in case it is needed*

Once the folders are cleared out please start your Jboss Application Server up again and the issue should be resolved. 

 

Additional Information:

Application Server must be off in order to archive the corrupt data.