AM Agent or SD Agent is not working properly.
In the logs (ex: TRC_AMAGENT*.log) following error could be seen :
amagent |cbbcstor |cbbcstor |000000|ERROR | getCertFromCBB: failed to get read cert file
amagent |cbbkstor |cbbkstor |000000|ERROR | CSecretStore::retrieveSecret: cbbcstor.ff27f6a7459ecb80f066f3ace25ae361c36b7697: not found
amagent |cfNetwork |CTLSLayer.cpp |000292|ERROR | CTLSLayer::ClientHandshake: Unable to load TLS Provider for client
amagent |cfNetwork |CCFNetConnection.cpp|000548|ERROR | CCFNetConnection::NegotiateEncryptedChannel: Unable to negotiate a TLS channel with the peer
amagent |cfFTClientAPI | |000000|ERROR | CFTClientNotifier::Notify - Received unableToConnect notification!
Client Automation - All Versions
This problem could be caused if there is a wrong configuration for itcm-self-signed certificate in the file CBB\certstor.dat. For example :
subj "CN=computername,OU=itcm-self-signed,O=ca" sn "02" skid "ff27f6a7459ecb80f066f3ace25ae361c36b7697" from 1475288865l to 1506914865l auth pvkey file "/opt/CA/SharedComponents/CBB/certdb/364AAF687A892A7FF6A95A9CBF18D5845798DA0D.der"
cacertutil list -v