AM Agent or SD Agent is not working properly.
In the logs (ex: TRC_AMAGENT*.log) following error could be seen :
This problem could be caused if there is a wrong configuration for itcm-self-signed certificate in the file CBB\certstor.dat. For example :
Client Automation - All Versions
subj "CN=computername,OU=itcm-self-signed,O=ca" sn "02" skid "ff27f6a7459ecb80f066f3ace25ae361c36b7697" from 1475288865l to 1506914865l auth pvkey file "/opt/CA/SharedComponents/CBB/certdb/364AAF687A892A7FF6A95A9CBF18D5845798DA0D.der"
cacertutil list -v