CA WA SAP Plugin instantiation failed
Article ID: 5692
Updated On:
Products
Issue/Introduction
The CA WA System agent with the SAP plugin fails to start with the following messages:
02/07/2017 00:00:12.345 EST-0500 5 main.MainThread.CybSapPluginDriver.runApplication[:85] - CybSapPluginDriver Build 16, Service Pack 4, Maintenance Level 0 starting
02/07/2017 00:00:12.345 EST-0500 1 main.MainThread.CybAgentDriver.runApplication[:389] - cybermation.library.plugins.CybPluginException: Plugin instantiation failed
at cybermation.agent.plugins.manager.CybPluginManager.invokePluginMethod(CybPluginManager.java:359)
at cybermation.agent.plugins.manager.CybPluginManager.loadPlugins(CybPluginManager.java:517)
at cybermation.agent.CybAgentDriver.runApplication(CybAgentDriver.java:319)
at cybermation.agent.CybAgentDriver.main(CybAgentDriver.java:454)
Caused by: java.lang.reflect.InvocationTargetException: null
at sun.reflect.NativeMethodAccessorImpl.invoke0(Unknown Source)
........
at cybermation.agent.CybAgentDriver.main(CybAgentDriver.java:454)
Caused by: java.lang.NoClassDefFoundError: com/sap/conn/jco/ext/SessionReferenceProvider
at cybermation.plugins.sap.CybSapPluginDriver.runApplication(CybSapPluginDriver.java:94)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
........
Environment
Component: Workload Automation Agent for SAP
Cause
Agent SAP plugin cannot find the SAP Java Connector (SAP JCo) on the System Agent.
Resolution
Install SAP Java Connector (SAP JCo) on the System Agent.
On Linux, the SAP JCo files are sapjco3.jar and libsapjco3.so
- Copy the sapjco3.jar to the system agents jars/ext sub-directory
- Copy the libsapjco3.so to the agent installation directory (or libsapjco3.sl depending on the UNIX platform)
Confirm the SAP JCo files sapjco3.jar is in <system_agent_directory>/jars/ext sub-directory and libsapjco3.so is in agent installation directory.
On Windows, the SAP JCo files are sapjco3.jar and sapjco3.dll
- Copy the sapjco3.jar to the system agents jars/ext sub-directory
- Copy the sapjco3.dll to the agent installation directory
Please confirm the SAP JCo files sapjco3.jar is in <system_agent_directory>\jars\ext sub-directory and sapjco3.dll is in agent installation directory.
NOTES:
The required minimum version is SAP JCo 3.0.x
As of WA agent 11.4 only 64 bit agents are supported in Linux, Windows and UNIX. The SAP JCo must also be 64 bit.
For Windows systems, you require the msvcr71.dll and msvcp71.dll files. You must add these files to the agent installation directory.
The SAP JCo also requires Microsoft 2013 C++ libraries (or newer) on Windows OS. Consult SAP JCo Documentation for additional requirement
Additional Information
We document by agent version what SAP JCO versions are supported and if any fixes are required. See link;
Also, you can identify the Workload Automation Agent / plugin version by running these commands:
cybagent -v
cybagent -vv
Feedback
