Error when applying Cumulative patch for Service Desk Manager 14.1

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When trying to apply a Service Desk Manager 14.1 cumulative patch (i.3. 14.1.03 or 14.1.04), you may receive the following error

"Unable to execute CA SDM Binary Patch. See logs for more details"

<Please see attached file for image>

Cause

The SETUP.EXE program is known to have issues when executed from a location with a very long path name.

Environment

CA Service Desk Manager 14.1
All Supported Windows Operating Systems

Resolution

The easiest way to resolve this issue is to copy the SETUP.EXE to the root of a drive on the CA SDM server (i.e. C:\) and execute it from there.

Alternatively, you can place the entire cumulative patch install folder structure to a directory with a shorter path (i.e. C:\CUMPatch).