When trying to apply a Service Desk Manager 14.1 cumulative patch (i.3. 14.1.03 or 14.1.04), you may receive the following error
"Unable to execute CA SDM Binary Patch. See logs for more details"
<Please see attached file for image>
The SETUP.EXE program is known to have issues when executed from a location with a very long path name.
CA Service Desk Manager 14.1
All Supported Windows Operating Systems
The easiest way to resolve this issue is to copy the SETUP.EXE to the root of a drive on the CA SDM server (i.e. C:\) and execute it from there.
Alternatively, you can place the entire cumulative patch install folder structure to a directory with a shorter path (i.e. C:\CUMPatch).