"The resource you requested was not found on the server" seen from CA Service Management mobile application

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

When using the CA Service Management mobile application, an error may be seen like "The resource you requested was not found on the server" or "Not Found" and you will be unable to progress.

Errors like below might show up in NX_ROOT/bopcfg/www/CATALINA_BASE_REST/logs/*.log   indicating that the mentioned resource is not available on the web server.

 

1.2.3.4 - - [01/Apr/2015:11:53:25 -0400] "POST //caisd-rest/rest_access?_dc=1428405172 HTTP/1.1" 404 -

 

 

Environment

Release: CA Servicedesk Manager 

Resolution

 

Log into Service Desk Manager URL and access the Administration tab. Go to "Options Manager" and search for the option "rest_webservice_resources_to_expose" under the "Web Service" section. If this option is installed, de-install it. Recycle the Service Desk Manager application for the change to be completed.