BOPLGIN not ready message, process take a long time to complete/initialize.
Article ID: 56682
Updated On:
Products
Issue/Introduction
When CA Service Desk Manager (CA SDM) is started, the BOPLGIN process take a long time to complete/initialize. During this time, users are not able to log into CA SDM.
The following errors might be seen within the STDLOG:
"BOPLGIN not ready (status=xxxxx); request queued"
"SELECT USP_PREFERENCES.ANALYST_ID ,
USP_PREFERENCES.ARC_DOCS_TO_DISPLAY , USP_PREFERENCES.ASSIGNEE ,
USP_PREFERENCES.AUTHOR , USP_PREFERENCES.BU_RESULT ,
USP_PREFERENCES.CLASSIC_RESULTSET_CONTEXT , USP_PREFERENCES.CREATED_VIA ,
USP_PREFERENCES.CREATION_DATE , USP_PREFERENCES.CURRENT_ACTION ,
USP_PREFERENCES.CUSTOM1 , USP_PREFERENCES.CUSTOM2 , USP_PREFERENCES.CUSTOM3 ,
USP_PREFERENCES.CUSTOM4 , USP_PREFERENCES.CUSTOM5 ,
USP_PREFERENCES.CUSTOM_NUM1 , USP_PREFERENCES.CUSTOM_NUM2 ,
USP_PREFERENCES.DOC_ID , USP_PREFERENCES.DOC_TEMPLATE ............... "
Environment
Release: 17.x
Component: USRD
Cause
The above message indicates that there is usually something that is preventing the boplgin process from starting and that something often presents in an error message related to boplgin. One should examine the stdlogs for any entries that name both "boplgin" and either "ERROR", "SEVERE_ERROR", "FATAL", or "EXIT".
Resolution
In the running example, if there is a large amount of data within the MDB USP_PREFERENCES table, then the initialization of the CA SDM BOPLGIN process during startup may take a long time to complete.
For this type of issue, you can introduce an NX variable in NX.ENV to alleviate the issue:
Add the following variable SKIP_USP_PREFERENCES_AT_STARTUP to the NX.env file executing the follow command :
pdm_options_mgr -c -s SKIP_USP_PREFERENCES_AT_STARTUP -v Yes -a pdm_option.inst
This variable will prevent the processing of USP_PREFERENCES entries by the BOPLGIN process during start-up. As a result, users will always get the default web role instead of their last login role when they login to CA SDM after the CA SDM service is restarted.
Also ensure that this change is made to the NX_ROOT\PDMCONF\NX.env_nt.tpl file to ensure that the change is not removed the next time CA SDM Configuration is executed:
pdm_options_mgr -c -s SKIP_USP_PREFERENCES_AT_STARTUP -v Yes -a pdm_option.inst -t
Additional Information
The following is an example error that has also been associated with the "bopglin not ready" message.
06/30 14:54:09.23 SERVER1 boplgin 4764 SEVERE_ERROR bplhndlr.c 1336 There is no default role defined in the system. To fix it, set the attribute, default_flag, of a role in the table, usp_role, to 1 and recycle Service Desk.
The above log runs pretty close to the "BOPLGIN not ready (status=16382); request queued" messages in the stdlog.
06/30 14:54:08.77 SERVER1 boplgin 4764 SIGNIFICANT bplhndlr.c 1719 BOPLGIN not ready (status=14327); request queued
One should examine the given log message for clues to what is preventing boplgin from starting.
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