After performing a CA Service Desk Manager (CA SDM) customization, the pdm_publish service will not start and fails to process the ddict.sch file.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

After performing a CA Service Desk Manager (CA SDM) customization, the PDM_PUBLISH service will not start and fails to process the DDICT.SCH file.

PDM_PUBLISH ran sucessfully and created a wsp_schema.log.  CA SDM services will not start, since it fails to process the ddict.sch file.

Following similar errors are seen within the CA SDM STDLOG:

ERROR  pdm_process.c    917 Process stopped unexpected exit code from: C:/PROGRA~2/CA/SERVIC~1/bin/ddictbuild C:/PROGRA~2/CA/SERVIC~1/site/ddict.sch Expected: 0 Received: -1073741819

ERROR   pdm_process.c   921 Process stopped unexpected exit code from: C:/PROGRA~2/CA/SERVIC~1/bin/ddictbuild C:PROGRA~2\CA/SERVIC~1/site/ddict.sch Expected: 0 Received: 255

Environment

Service Desk Manager 14.x and 17.x

All Supported Windows Operating Systems

Resolution

Re-check and verify the customization(s) that are being applied for accuracy.

If you are certain that the customization(s) are correct, remove the files in CA SDM shared memory from the NX_ROOT\site\shm directory

Afterwards, re-run pdm_publish again and recycle the CA SDM service.

At this point, DDICTBUILD should work correctly.