How to include comments within a CA SDM notification when performing UPDATE SATUS on a CA Service Desk Manager ticket

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When performing a ACTIVITY->UPDATE SATUS on a CA Service Desk Manager (CA SDM) ticket and including comments within the USER DESCRIPTION field, how to include these comments within a CA SDM notification.

Environment

Release: 17.x
Component: Email notifications

Resolution

When the status to a CA SDM ticket is updated, there are multiple updates created within the ticket's Activity Log.  Any comment added to the USER DESCRIPTION field is the fourth (4th) Activity Log update. 

Therefore, to include the comments within a CA SDM notification use:    @{act_log_all.3.description}