Timesheet - 'Add Task' button missing for some users

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

A few Resources do not have the "Add Task" button displayed on their Timesheets, despite having the same Group/Instance rights as other users that do. Please can you let me know what is the criteria for getting this button?

Environment

• Version(s): All supported releases
• Component: Timesheets

Resolution

Make sure to check the following:

• Is the project Track Mode set to Clarity?
• Is the project and task 'Open for Time Entry' checked?
• For each person without the 'Add Task' button, make sure they are a team member on at least 1 project and that their team record is open
• To check if the Resource is a team member, navigate to the Project Team Tab, Staff
• To check if the Resource is assigned to Tasks, navigate to the Project Task Assignments page